Non-Stop Support - SP05 Service

Non-Stop Support - SP05

Same-Day Onsite Repair & Exchange of Components

Plan Details

1. Includes Toll Free technical telephone support.
2. Includes same-day onsite exchange of components diagnosed as defective by TKO.
3. Includes exchanges that perform the same function as the equipment replaced.
4. Includes "hot standby" components tested and ready for service.
5. Includes service support 24 hours per day all year.
6. Includes TKO managed Return Materials Authorizations.
7. Includes TKO Alarm Management and System Interrogation daily.

Hours of Operation and Response:

1. Immediate answer by skilled technician during normal business hours.
2. Telephone response within one hour after business hours, on weekends and on National holidays

Exclusions

1. Equipment that is not covered by the service plan.
2. Alarm management and technical response subject to customer access.
3. Dispatch for "Same-Day Onsite Repair and Exchange" shall occur within 4 hours of initial TKO response.

Service Fees:

1. One time annual fee per network, which includes specific supported components.
2. Products added to customer networks beyond those required to repair a service outage will be billed at the then current prices.

TKO reserves the right to charge customer at then current time and expense/materials rates for any customer requested service which is outside the scope of this service offering.

TKO Video Communications

TKO also provides satellite broadcasting, audio and video streaming, audio conferencing and video conferencing software and equipment (Tandberg, Cisco, Radvision, Polycom, Sony, Initia AccessSwitch). In addition, we offer training in telecommunications and video conferencing.